In the wake of the storms that devastated the southern United States this week, T-Mobile USA has announced efforts to keep customers connected to loved ones, as well as provide relief to those directly impacted by the disaster.
Despite wide-spread power outages affecting more than one million people, T-Mobile voice and data services remain available for customers in the affected areas. “As soon as the storms had left the area, T-Mobile engineers and technicians were onsite to restore crucial communications for our customers,” said Brian Jones, vice president and general manager at T-Mobile USA. “We are working in conjunction with local power companies as well as the Tennessee Valley Authority during the power restoration process. In the meantime, we have deployed generators across the region to ensure our customers are served during this crisis.”
Although the T-Mobile network is up and running, the company continues to take precautionary efforts to safeguard the network. Since commercial power outages have been widespread, T-Mobile has backup generators and additional fuel in place and ready to continue powering the network, if needed. The company’s critical network operations centers have backup and redundancy plans in place and rapid response engineering teams are focused on keeping service up and running for T-Mobile customers.
T-Mobile does not charge for text messages sent to mobile giving campaigns
T-Mobile customers who are interested in helping can text “REDCROSS” to “90999”. Please follow their instructions so that your donation of $10 will be given to the American Red Cross to help with relief efforts. Your donation will be charged to your T-Mobile phone bill, and one hundred percent of this donation goes directly to the Red Cross. T-Mobile does not charge for text messages sent to mobile giving campaigns and customers who do not have a messaging plan will not be charged, nor will the text messages be deducted from messaging plans.
“During this difficult time, we remain committed to working with our customers directly impacted by this disaster,” said Jones. “Our T-Mobile customers have a long history of giving during times of crisis. Working with our partners at the American Red Cross, we have made it even easier to give.”
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